An alternative approach is to use the Baldridge performance excellence model.
This was developed by Malcom Baldridge as a way of measuring and rewarding those organisations that have performed better than their contemporaries.
Baldridge developed criteria for performance excellence in the belief that organisations that incorporate them into their organisational practices can expect to achieve performance superior to their competitors.
The Baldridge model assesses and organisation across seven categories:
1) Leadership – How the organisation’s leadership guides, governs and sustains the organisation’s performance,
2) Strategy – The ability to successfully plan, develop and implement strategies.
3) Customers – The success in building and sustaining strong, lasting relationships with customers.
4) Workforce – How the organisation enables and empowers its workforce to achieve organisational goals.
5) Operations – The design and effectiveness of organisational processes and whether these are improving and meeting strategic needs.
6) Results – The performance and improvement of the organisation, relative to competitors, in the key categories of the model.
7) Measurement, analysis, and knowledge management – How data is stored, managed, analysed and used within the organisation.