1) Resource Utilisation:
– Efficiency measurements of resources planned against consume.
– Measurements of resources available against those used.
2) Quality of service:
– Evaluate suppliers on the basis of quality.
– Number of customer complaints received.
– Number of new accounts lost or gained.
3) Customer Satisfaction:
– Informal listening by calling a certain number of customers each week.
– Number of customers visits to the factory or workplace
4) Innovation:
– Proportion of new products and services to old one.
– New product or service sales levels.